Privacy Policy.

Privacy Policy for Salam Studio

Last Updated: 16 November 2025

At Salam Studio (“we,” “us,” or “our”), we are dedicated to protecting your privacy and treating your personal information with care, respect, and transparency. Your trust means a great deal to us, and this policy explains how we handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

a. Information You Voluntarily Provide

When you interact with our website or contact us directly, we may collect information you choose to share, such as:

  • Your name

  • Email address

  • Phone number (if provided)

  • Enquiry details or project requests

  • Personalisation information (e.g., names or words for calligraphy pieces)

b. Automatically Collected Information

Through Squarespace, our website may automatically collect:

  • IP address

  • Device and browser type

  • Pages visited and interactions

  • Cookies and analytics data

This helps us understand how people use our site and allows us to improve your experience.

c. Future Information

If you choose to sign up for a newsletter:

  • Your email address

  • Your subscription preferences

If we introduce e-commerce:

  • Billing and shipping details

  • Order information

  • Payment details (processed securely by third-party platforms — we do not store your card information)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide customer support

  • Deliver calligraphy and personalisation services

  • Improve our website and offerings

  • Send newsletters or updates (if you subscribe)

  • Process orders and payments (future e-commerce)

  • Maintain site security and prevent fraud

  • Comply with Australian legal obligations

We do not sell or trade your personal information.

3. How We Store and Protect Your Data

Your information may be securely stored through:

  • Squarespace (website hosting & form data)

  • Google Workspace (email communication & storage)

We take reasonable, industry-standard steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

4. Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

  • Squarespace (website hosting & form storage)

  • Google Workspace (email & file storage)

  • Email marketing platforms (future newsletters)

  • Payment processors such as Stripe or PayPal (future e-commerce)

  • Shipping providers (for physical product delivery)

These third parties only access your data to perform essential services and must follow privacy standards.

Some of these providers may be located overseas (e.g., the USA). By using our website, you consent to this where necessary.

We may also disclose your information if required by law, such as responding to a legal request, court order, or government inquiry.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Improve performance

  • Track usage trends

  • Personalise your experience

You can control or disable cookies in your browser settings.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask for corrections to any inaccurate information

  • Withdraw consent for marketing at any time

  • Make a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us at: info@salamstudio.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Retention

We retain your personal information only as long as needed to provide services, meet legal obligations, or maintain business records.

8. External Links

Our website (salamstudio.com.au) may include links to other websites or social platforms. We are not responsible for the privacy practices of external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Salam Studio
Website: salamstudio.com.au
Email: info@salamstudio.com.au